What are Rich Communication Services? Troika Plus RCS

Troika Plus
2 min readMar 13, 2019

What are Rich Communication Services?

RCS can be described as a modern take on messaging, a system offering the best of WhatsApp, Messenger, and iMessage by operating within the text messaging app of a smartphone.

It was introduced in 2007 but didn’t get attention until last year when Google announced it was working with leading carriers to bring ‘Chat’, a protocol based on RCS Universal Profile, into Android Messages.

What can you expect from RCS messaging?

When available, the interactive RCS protocol will eliminate all problems you encounter while texting.

For instance, you’d be able to send high-resolution photos, videos, and audio messages, create groups, receive read receipts, and even see when the other party is typing in response.

Google has also been reported to be working on several smart features for its RCS Chat, including smart replies, GIFs, stickers.

Also, there will be business support features
Along with instant messaging, Google’s RCS Chat protocol will also offer business communication benefits.

The search giant has been working with different businesses to leverage RCS capabilities and enable informative interactions.

Meaning, you’ll be able to connect with a business through Chat itself and get instant updates, like for a package or upcoming flight (with options for seat selection and boarding pass downloads).

So, which phones will support RCS?
For RCS messaging to work, your operator should offer support for the protocol, which should be baked into your phone’s software and its messaging app.

Google has integrated its RCS chat with Android Messages and Samsung Messages at this stage.

And, as for telecom support, the company is working with 55 carriers, including Airtel, Jio, and Vodafone (in India).

When will RCS chat come to India?
As RCS availability depends on operator and hardware support, we expect its roll-out to vary from country to country.

Google is working with Indian carriers, but there’s no timeline.

It should be in last quarter of 2020.


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